FAQ · Factory Support
Frequently Asked Questions
Find answers about tile trim samples, MOQ, lead times, OEM/ODM customization, materials, finishes, quality checks, and wholesale order support.
Ordering & Samples
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pieces per item. Actual order requirements may vary depending on material, profile type, finish, packaging, and customization details.
Do you provide samples?
Yes. Standard samples are available for checking profile, material, surface finish, and overall quality before placing a bulk order. Sample cost may be free for regular items, while shipping cost is covered by the buyer. Custom samples may depend on profile, tooling, finish, and order requirements.
How long does it take to prepare samples?
Standard samples usually take 7–10 days. For custom profiles, special finishes, or new tooling requirements, the sample timeline will be confirmed after we review your drawings, samples, or specifications.
What is the typical bulk production lead time?
Bulk production usually takes 20–30 days after order confirmation. The exact lead time depends on material, profile type, finish, order quantity, packaging requirements, and production schedule.
What are your payment and trade terms?
We support common international trade terms including EXW, FOB, and CIF. Specific payment terms, delivery terms, and shipping details can be confirmed according to your order and destination.
Custom Tile Trim / OEM
Do you offer OEM/ODM tile trim services?
Yes. NIUYUAN Metal supports OEM/ODM tile trim orders, including profile adjustment, CAD drawing support, mold/tooling development, finish or color matching, sampling, mass production, and private label packaging.
Can you make tile trim based on my drawing or sample?
Yes. You can send us drawings, samples, photos, or detailed specifications. Our team can help review the profile structure, dimensions, material, finish, and production feasibility before sampling or bulk production.
Do I need to make a new mold for custom tile trim?
Not always. We will first check whether an existing mold or similar profile option can match your requirement. NIUYUAN Metal has 3000+ existing mold/profile options for tile trim products, which may help reduce development cost and sampling time for selected orders.
Can you provide private label packaging?
Yes. We can support private label packaging, including logo, label, barcode, carton information, and other packaging details for brands, importers, distributors, and retail channel orders.
Can you customize color, size, finish, or profile shape?
Yes. We can support customization for profile shape, length, width, height, material, surface finish, color, packaging, and label requirements. Final feasibility depends on the selected material, profile structure, finish process, and order quantity.
Materials, Finishes & Sizes
What tile trim materials do you produce?
Our main tile trim product lines include Aluminum Tile Trim, Stainless Steel Tile Trim, Solid Brass Tile Trim, and PVC Tile Trim. We also support selected matching accessories such as corners, end caps, connectors, and transition-related profiles.
What stainless steel grades are available?
For stainless steel tile trim, we mainly supply 304 and 316 stainless steel. Grade selection depends on the application environment, corrosion resistance requirements, and buyer specifications.
Are your brass tile trims solid brass?
Yes. Our brass tile trim products are made from solid brass, not brass-finish aluminum or stainless steel. Available finishes may include natural brass, brushed brass, antique brass, satin brass, and mirror brass depending on the order requirement.
What finishes and colors can you supply?
We support a wide range of surface finish options, including anodized, brushed, polished, matte, powder coated, PVD color, electroplated, wood grain effect, marble effect, and custom color options where applicable. Finish availability depends on the material, profile, and order details.
Can you make custom lengths or special sizes?
Yes. Standard and custom sizes can be discussed according to your market requirements. For non-standard lengths, profile dimensions, or special tolerances, we recommend sending drawings or samples for review before quotation.
Quality, Documents & Inspection
How do you check tile trim quality before shipment?
Tile trim orders are checked through practical inspection points before packing and shipment, including material inspection, dimension and profile checks, surface and finish inspection, packing inspection, and inspection records where required.
Can you provide quality or compliance documents?
Yes. NIUYUAN Metal can provide relevant verification and compliance documents for buyer review where applicable, including ISO 9001 quality management system information, SGS Supplier Assessment Report, and CE/RoHS documents for main product lines. Document availability and scope should be confirmed according to the specific product and order.
Can we arrange inspection before shipment?
Yes. Buyer-side inspection, third-party inspection, or pre-shipment checking can be arranged when required. Please confirm inspection requirements before production or before the shipment schedule is finalized.
Do you check packaging before shipment?
Yes. We check packing method, labels, cartons, quantity, and basic export packaging details before shipment. For private label or retail channel orders, packaging artwork and label information should be confirmed before mass production.
Factory, Shipping & Business Model
Do you sell directly to homeowners?
No. NIUYUAN Metal is a factory-based wholesale tile trim manufacturer. We mainly serve brands, importers, distributors, retail channels, and project-based buyers. We do not focus on direct-to-consumer retail orders.
Where is your factory located?
Our factory is located in Foshan, Guangdong, China. NIUYUAN Metal has operated its own production workshop since 2012, with a 31,706 m² factory area and 250+ employees.
What is your monthly production capacity?
Our monthly capacity is over 500K+ pieces across tile trim products. Actual capacity depends on material, profile type, finish, order quantity, packaging requirements, and production schedule.
Do you have experience with export orders?
Yes. NIUYUAN Metal has 14+ years of export experience and an 11-person foreign trade team to support inquiry follow-up, quotation, order coordination, packaging communication, and export documentation where required.
Can you help with shipping arrangements?
Yes. We can coordinate shipment based on your selected trade terms such as EXW, FOB, or CIF. Final freight, port, and delivery details should be confirmed according to destination, order volume, and shipping schedule.
Need help confirming your tile trim order details?
Send your profile, material, size, finish, quantity, and packaging requirements. Our sales team will help you confirm samples, lead time, and quotation details.
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