Frequently Asked Questions
FAQs FOR CLIENT
To help you make the most informed decisions, we’ve gathered some of the most frequently asked questions that our customers have.
We can provide you with customized production of tile trims in a variety of different raw materials, including aluminum, stainless steel, brass, PVC and stone.
We have advanced production equipment and technology, as well as a professional production team to ensure that even large-scale orders can be completed efficiently and on time. Our production process is finely planned and can flexibly respond to a wide range of order requirements.
Yes, we offer full customization services. Whether it's the size, style or color of the product, we can customize it to meet the specific needs of our customers and ensure that the product fully meets the project requirements.
Quality is at the core of everything we do. From raw material selection to final inspection, our comprehensive quality control process includes multiple checkpoints to ensure every product meets our high standards. Additionally, our in-house labeling and customization further contribute to the stringent quality measures.
Our delivery times vary based on order size and customization requirements. However, thanks to our in-house manufacturing and labeling capabilities, we're able to offer faster turnaround times compared to our competitors. Typically, orders are ready for shipment within 2-4 weeks.
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Contact Information
No. 1, Lane 1, MaShe Houjie Industrial Zone, Lishui Town, Nanhai, Guangdong, China
- [email protected]
- +86 13690284986
- +86 13690284986
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If you choose a sample of our current mold, the sample will be sent out within 3 business days.
If a new mold is needed, it usually takes 7 business days.
For new clients, we typically require a 30% deposit with the order, with the balance due prior to shipment. We're open to discussing flexible payment terms to accommodate your business needs.
Normal working time 9:00 am~ 6:00 pm from Monday to Saturday. Our professional sales team will check email 24/7. Inquiry will be replied within 24 hours.
Innovation is at the heart of our strategy. We continuously invest in research and development, adopting the latest technologies and manufacturing techniques to enhance our products and services. By staying ahead of industry trends, we ensure our clients receive cutting-edge solutions that drive their success.
We utilize advanced manufacturing techniques to ensure that every piece of tile trimming line we produce is precise, durable, and efficient. By continually investing in the latest machinery and training, we not only meet but exceed industry standards, providing you with quality that is unrivaled in the marketplace.
Absolutely. Our in-house OEM services include custom logo labeling and tailoring product specifications to meet your exact needs.
In the unlikely event of an order issue, we prioritize swift resolution. Contact us immediately, and our customer service team will work with you to rectify the situation, be it through replacement, repair, or refund, depending on the specific circumstances.
Recognizing the unique challenges faced by startups and small businesses, we offer low Minimum Order Quantities (MOQ) to help them scale efficiently. Our flexible ordering system allows businesses of all sizes to benefit from our premium tile trims without the pressure of large initial investments.
Absolutely. We value long-term relationships and offer attractive incentives for bulk orders and ongoing partnerships. Our aim is to grow alongside our clients, providing scalable solutions and pricing structures that support your evolving business needs.
Our commitment to your success extends beyond the sale. We offer comprehensive technical support and after-sales services, including installation guidance, operational training, and troubleshooting. Our expert team is available via phone, email, or live chat to ensure your complete satisfaction with our products.